Meeting at Astana airport: where your driver waits
Your driver meets you in the arrivals hall holding a sign with your name or your company’s name. International flights arrive at Terminal 1, domestic ones at Terminal 2: after landing, passport control and baggage claim, just walk out into the public arrivals area.
The driver tracks your flight and adjusts the meeting time if it is late — free of charge. Free waiting is 30 minutes from the plane’s actual landing, enough to clear control and collect your bags.
Updated:
Where the driver meets you: Terminals 1 and 2
Terminal 1
International flights
The arrivals hall on the ground floor: the exit after passport and customs control.
Terminal 2
Domestic flights within Kazakhstan
The domestic arrivals hall: the exit from baggage claim.
In both terminals the driver stands in the arrivals hall with a sign. There is no need to look for the car in the car park or wait outside — the driver walks you to the car and helps with the luggage.
If your flight is delayed
The driver follows your flight on the airport’s live board and shifts the meeting time accordingly — no need to call or rebook, and no extra charge. Free waiting counts from the plane’s actual landing.
After the 30 free minutes, paid waiting begins at the tariff rate, and the driver lets you know in advance by phone or messenger.
How far the city is and what it costs
Astana’s main hotels are 9.3 to 19.6 km away by road, 15–25 minutes without traffic, longer at rush hour. The distance to each hotel is in the hotel guide.
The price is quoted individually — by vehicle class, arrival time and day of the week. A ride into the city starts from 12 000 ₸. The manager gives the exact amount when confirming the order.
Frequently asked questions
Where does the driver meet me at Astana airport?
In the arrivals hall, holding a sign with your name. International flights use Terminal 1, domestic ones Terminal 2. Walk out into the public arrivals area after passport control and baggage claim.
What if my flight is delayed?
Nothing to worry about: the driver follows the flight on the live board and adjusts the meeting time at no charge. Free waiting counts from the actual landing, not the scheduled time.
How long does the driver wait for free?
At the airport — 30 minutes from actual landing; for a city pickup — 15 minutes from the agreed time. Waiting beyond that is charged at the tariff, and the driver warns you before the paid time begins.
How do I make sure I find the driver?
Keep the number you gave when booking switched on: the driver will call or message you if they cannot spot you in the hall. The sign shows the name or company name you entered when booking.
How far is Astana airport from the city centre?
To the city’s main hotels it is 9.3 to 19.6 km by road, 15–25 minutes without traffic. The closest are the left-bank hotels near EXPO.
Each ride is priced individually; the amount is fixed when the order is confirmed.