Offer Agreement

1.1. Transfer – a comprehensive service, including waiting, meeting, accompanying and transporting passengers to the destination.

1.2. Executor – IE "iProject", organizing the provision of services.

1.3. Customer – a person who has accepted the offer by paying for services or placing an order.

1.4. Application – a set of data transmitted by the Customer to the Executor for the implementation of the service.

2.1. In accordance with paragraph 5 of Article 395 of the Civil Code of the Republic of Kazakhstan, this document is a public offer.

2.2. Acceptance of the offer is equivalent to concluding a contract on the terms set forth in the offer (Article 396 of the Civil Code of the Republic of Kazakhstan).

2.3. The Executor is entitled to change the terms of the contract unilaterally.

3.1. The Executor undertakes, on the instructions of the Customer, to organize a transfer service, and the Customer undertakes to pay for the service.

3.2. The service is considered rendered in full from the moment the passengers arrive at the destination.

4.1. Free cancellation of the order is possible no later than 24 hours before the start of the transfer.

4.2. In case of cancellation less than 24 hours before, the Executor has the right to retain the cost of the service.

4.3. Changes to the order are made no later than 24 hours before via the service manager.

5.1. The Executor is obliged to ensure the provision of a technically sound car of the appropriate class.

5.2. The Customer is obliged to provide reliable information about the time and place of the meeting.

5.3. The passenger is obliged to be in touch at the phone number indicated in the application.

6.1. Prices are quoted in tenge (KZT) and determined by the Contractor’s tariffs published on the website, based on the route, vehicle class, pick-up time and additional services ordered.

6.2. The final price is communicated to the Customer before payment and is fixed at the moment the booking is confirmed. After payment the price does not change, except for additional services ordered during the trip itself.

6.3. Payment is made by bank card, bank transfer, in cash to the driver, or by invoice for legal entities. When paying by card, card details are entered on the secure page of the payment service provider and are neither transferred to nor stored by the Contractor.

6.4. The Customer’s payment obligation is deemed fulfilled once the funds are received by the Contractor.

7.1. Bookings are accepted on the website around the clock automatically; a manager processes and confirms them daily from 9:00 to 20:00. Within the city a vehicle can be provided from 30 minutes after the booking is confirmed; for intercity and international routes — at the time agreed with the Customer.

7.2. Driver and vehicle details are sent to the Customer no later than 1 hour before the pick-up time.

7.3. For airport meetings the price includes 30 minutes of free waiting after the actual landing of the flight; at other addresses — 15 minutes. Further waiting is charged at 500 tenge per each 30 minutes.

7.4. The service is deemed fully rendered upon arrival of the passengers at the destination. No separate acceptance certificate is drawn up unless the Customer reports defects within 24 hours after the trip.

8.1. If the service is cancelled no later than 24 hours before the pick-up time, the payment is refunded to the Customer in full.

8.2. If cancelled less than 24 hours in advance, the Contractor retains the cost of providing the vehicle; the remaining funds are refunded to the Customer.

8.3. If the service is not rendered through the fault of the Contractor, the funds are refunded in full regardless of the cancellation time.

8.4. A refund request is submitted by phone or to the e-mail address listed in the Contractor’s details. Review takes up to 3 business days. The refund is made by the same method and to the same bank card used for payment; crediting takes up to 10 business days depending on the issuing bank.